Refund & Return Policy

At Neviim Insurance Marketing Firm Pvt Ltd. , insurance policies once issued and confirmed are non-returnable and non-cancellable. Due to the nature of insurance services, all sales are treated as final.

However, a refund will be considered strictly in the limited case of duplicate (double) payment made for the same insurance policy number.

1. Duplicate Payment Refund Eligibility

• The customer has made more than one payment for the same policy.
• The policy has been successfully issued only once.
• The request is supported by valid proof of transaction.

Only the excess / duplicate payment amount will be refunded.

2. Non-Refundable Situations

• Change of mind after purchase
• Incorrect plan chosen by the customer
• Cancellation request after policy issuance
• Non-usage of the policy
• Delay in raising the request
• Any reason other than verified duplicate payment
• If a claim has already been raised or processed

3. Refund Process

In case of a verified duplicate payment:

• The request will be reviewed by our team.
• Upon approval, the duplicate amount will be refunded to the original mode of payment.
• The refund will be processed within 7–10 business days, depending on bank/payment gateway timelines.
• A confirmation will be sent via Email / SMS / WhatsApp.

4. How to Raise a Refund Request

Customers can raise a refund request by contacting us:

Email: info@neviimimf.in

Phone / WhatsApp:+91 95859 53525

Please provide the following details:

• Policy Number
• Transaction ID(s)
• Payment Date
• Proof of payment (screenshot or statement copy)

This policy applies to all policies purchased through our website, mobile application, authorised agents, or payment links. By completing a purchase, the customer agrees to this Refund & Return Policy.

Neviim Insurance Marketing Firm Pvt Ltd. reserves the right to modify this policy at any time without prior notice.